State of the Commercial & Personal Auto markets

The automobile insurance industry has experienced significant changes over the past 18 months. This session will discuss how the events of 2021, including the COVID-19 pandemic and the social justice movement, have impacted personal and commercial lines insurance.

For personal lines insurance, the discussion topics will include:

• The impact of COVID-19 on driving behavior

• New “normal” driving behavior

• The impacts of social distancing and remote work on insurance company operations

• How environmental and operational changes have impacted rates and loss reserves

• Big data: insurance company use and regulatory focus

For commercial lines insurance, we will discuss:

• History of the market (loss ratio, frequency, and severity trends)

• Insureds shift to alternative risk financing (risk retention groups, captives, self-insurance)

• The uneven impact of COVID-19 on commercial miles driven (delivery drivers vs. taxi drivers)

• Social inflation

• The impact of attorney advertising on commercial severity

• Continued increase in sophistication of commercial auto rating plans

• New technology

  • Date:Monday, September 13
  • Time:3:00 PM - 4:15 PM EDT
  • Session Type:Concurrent Session
  • Session Code:LOB-2
  • Learning Objective 1:Understand the historical perspective of trends in the personal and commercial automobile market.
  • Learning Objective 2:Learn how these historical trends and the current environment are impacting the personal and commercial automobile market, including a discussion of reserves and rating. These current trends will include but not be limited to COVID-19, social Inflation, big data and new technology.
  • Learning Objective 3:Hear projections on the short- and long-term future trends in the personal and commercial automobile market.
  • Level of Knowledge:Level 2: General knowledge of the subject
  • Moderator:Stephen Talley


Greg Fears, FCAS
Pinnacle Actuarial Resources, Inc.
Roosevelt Mosley, FCAS, CSPA
Pinnacle Actuarial Resources, Inc.
Dalesa Bady, ACAS
Pinnacle Actuarial Resources, Inc.