Actuarial work is complicated and difficult to understand and so it is hard for non-actuaries to understand our work. The problem is often exacerbated by actuaries having spent 10,000 or more hours studying technical matters but probably less than 1,000 hours developing communication skills. As actuaries advance in their careers, effective communication becomes more important than analytical work (which can be delegated to capable staff). Also, as actuaries we likely have even less experience in dealing with confrontation which can be critical when communicating bad news. The presenters are writing a paper on this subject.